Privacy Policy

This Privacy Policy governs the manner in which (“MyShop,” “we,” or “us”) collects, uses, maintains and discloses information collected from users (each, a “User”) of products and services offered by MyShop, including without limitation the website (“Site”), our mobile apps (“Apps”), and/or our application programming interfaces (“APIs”), collectively known as the “MyShop Network.” Please read this Privacy Policy carefully. By using the MyShop Network, you agree to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the MyShop Network.

1. Personal information

We may collect personal information from Users, meaning information about Users that can uniquely identify Users, in a variety of ways, including, but not limited to, when Users register on the Site, place an order, subscribe to our newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site or otherwise as part of the MyShop Network. Users may be asked to provide, as appropriate, their name, email address, mailing address, phone number, and/or credit card or other payment information. We will collect such personal information from Users only if they voluntarily submit such information to us. Users can refuse to provide such personal information when requested, however such refusal may prevent them from engaging in certain MyShop Network related activities.

In addition, we may collect and process real-time information about the location of the device a User uses to access the MyShop Network in order to verify such User’s location. We do not store location information after a User’s location is verified.

2. Non-personal information

We may collect non-personal information about Users whenever they interact with the MyShop Network. Non- personal information may include the browser name, the type of computer and technical information about Users means of connection to the MyShop Network, such as the operating system and the Internet service providers utilized, information on actions taken on the Site or an App (such as page views and site navigation patterns), dates, times, and duration of visits to the Site or an App (including whether a User is a repeat or first time visitor), and other similar information. We may collect such information in a variety of ways, including by automated means such as cookies. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. We may also use third-party website analytics tools (such as Google Analytics and Wistia) that collect information about User traffic on the Site and usage information related to videos that we make available through the MyShop Network.

3. How we use collected information

MyShop collects and uses Users’ information for the following purposes:

To personalize User experience. We may use information in the aggregate to understand how our Users as a group use the MyShop Network.

To improve customer service. We may use information to more respond to Users’ customer service requests and support needs.

To process transactions. We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the products and services a User requests.

To operate, evaluate, and improve our business and the products and services we offer.

To administer content, promotions, surveys or other MyShop Network features.

To send Users information they have agreed to receive about our products, services, offers, and promotions and other topics we think will be of interest to them.

To send periodic emails. The email address a User provides for order processing will be used to send such User information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include MyShop news, updates, related product or service information, and other information.

To enforce our End User License Agreement and other agreements.

To comply with applicable legal requirements and industry standards.

We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.

4. How we protect your information

We have reasonable data collection, storage and processing practices and security measures in place in an effort to protect Users’ personal information from loss, misuse, and unauthorized access, alteration, disclosure or destruction. Data exchanged between the App and its Users happens over a SSL secured communication channel. Our servers are protected by firewall systems and complete backups are performed daily. Please note that no electronic transmission of information can be entirely secure. We cannot guarantee that the security measures we have in place will never be defeated or fail, or that such measures will always be sufficient or effective.

5. Sharing your information

We do not sell, trade, or rent Users’ personal information to others. We may share generic aggregated information not linked to any personal information regarding Users without restriction.

We may disclose Users’ personal information to third party contractors, service providers, and other third parties we use to help us operate our business and the MyShop Network or administer activities on our behalf, such as sending out newsletters, notifications, or surveys. Such third parties are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

We may also disclose Users’ personal information to: (i) comply with any court order, law, or legal process, including to respond to any government or regulatory request; (ii) enforce or apply our End User License Agreement and other agreements; and/or (iii) if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of MyShop, Users, or others.

We also reserve the right to transfer Users’ personal information to a buyer or other transferee in the event of a merger, divestiture, restructuring, reorganization, dissolution, sale, or other transfer of some or all of our assets. Should such a sale, merger, or transfer occur, we will use reasonable efforts to direct the transferee to use Users’ personal information in a manner that is consistent with our Privacy Policy.

6. Third party websites

Users may find advertising or other content on our Site or App that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

7. Your choices

We offer Users the following choices about what information we collect from them and how we communicate with them:

Cookies Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all of the features of the MyShop Network.

Marketing Emails If at any time you would like to unsubscribe from receiving future promotional emails from us, you may unsubscribe by following the detailed unsubscribe instructions at the bottom of the promotional email you receive.

Google Analytics You may opt-out of the aggregation and analysis of data collected about you on our Site by Google Analytics by visiting and downloading and installing the Google Analytics Opt-out Browser Add-on.

Information Provided by Our Business Customers If your current or potential employer or another MyShop business customer provides personal information about you to us, you may have certain choices with respect to our use or disclosure of such information. Please contact the relevant MyShop business customer to learn about and exercise your choices.

8. Accessing and correcting your information

User may send us an email at to request access to, correct, or delete any personal information that such User has provided to us. Subject to applicable law, a User may have certain additional rights to request access to and receive information about the personal information we maintain about such User, update and correct inaccuracies in such User’s personal information, and have such User’s personal information blocked or deleted, as appropriate.

9. Children under the age of 13

No portion of the MyShop Network is directed to, and MyShop does not knowingly collect or solicit personal information from, children under the age of 13. If we learn we have collected or received personal information from a child under the age of 13, we will delete that information. If you believe we might have any information from or about a child under the age of 13, please contact us at

10. Changes to this privacy policy

MyShop has the discretion to update or change this Privacy Policy at any time. When we do, we will revise the updated date at the top of this page. If we make a material change to our Privacy Policy, we will indicate on the Site that our privacy practices have changed and will provide a link to the new policy. In the event we make a material change to how we use your personal information, we will provide you with an opportunity to opt out of such new or different use. You acknowledge and agree that it is your responsibility to review the Site and this Privacy Policy periodically to check for any updates or changes.

11. Geographic Restrictions and Data Transfers

MyShop is based in and operates the MyShop Network out of Canada. When we obtain personal information about you, we may process such information outside of the country in which you are located, including in Canada. The countries in which we process your information may not have the same data protection laws as the country in which you are located. We will protect your information as described in this Privacy Policy. With respect to personal information that MyShop receives in Canada from the European Union, Iceland, Liechtenstein, Norway, or Switzerland, MyShop has self-certified that its privacy practices are consistent with the U.S.-EU and U.S.-Swiss Safe Harbor privacy principles of notice, choice, onward transfer, access, security, data integrity, and enforcement.

12. Contacting us

If you have any questions about this Privacy Policy, our privacy practices, or your dealings with the MyShop Network, please contact us at:
2219 Wyecroft Rd
Oakville L6L 5L7
Ontario, Canada
+1 905-469-8335